Please read these terms and conditions carefully before using Pet Shop ("the website") or placing an order.
Use of the website
By accessing and using this website you accept and agree to be bound by these terms. You must not use the site for any unlawful purpose or in any way that could damage or impair the site or its availability.
Orders and contract
When you place an order, you are making an offer to purchase goods subject to these terms. We reserve the right to refuse or cancel orders (e.g. if an item is out of stock or in case of pricing errors). A contract is formed when we confirm your order (e.g. by email).
Prices and payment
Prices are displayed in GBP and include VAT where applicable. We reserve the right to correct pricing errors. Payment is due as described at checkout. We may use third-party payment processors; their terms also apply.
Delivery
Delivery options, timescales and charges are shown at checkout. Risk in the goods passes to you on delivery. We are not responsible for delays caused by events outside our control.
Returns and refunds
You may have a right to return goods under the Consumer Contracts Regulations or our returns policy. Please see our returns information on the website or contact us for details. Refunds will be processed in accordance with our policy and applicable law.
Limitation of liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law. Otherwise, our liability is limited to the purchase price of the relevant order.
Privacy
Your use of the website is also governed by our Privacy Policy.
Changes
We may update these terms from time to time. Continued use of the website after changes constitutes acceptance of the revised terms.
Contact
For questions about these terms and conditions, please contact us using the details on our website.